Frequently Asked Questions (Individuals)

FAQ - Individuals

What is PumaPay?

PumaPay is a blockchain-based payment protocol that allows crypto holders to use their tokens to pay for goods and services and allows merchants to process crypto transactions and eliminate the high processing costs, chargebacks and bank fines associated with traditional payment methods like credit cards.

Why should I choose PumaPay?

Firstly, because PumaPay is the first ever blockchain-based payment provider to build its own ecosystem of early adopters including worldwide-reputed brands from different industries such as ImLive (Launch Partner), Fashion TV, Rent24, ExposeBox, Moburst,, MojoHost, GameLink, AEBN, Vivid Entertainment, to name a few. Constantly expanding, the PumaPay ecosystem provides the perfect environment for PMA holders to use their tokens to buy goods and services and benefit from a wealth of buying options among our protocol adopters.

Secondly, our revolutionary PullPayment Protocol promotes a new standard for direct debit and other types of transactions encountered in daily life, which have never been possible before on the blockchain. You can easily pay anything from your monthly bills, gym membership or streaming media subscriptions to any kind of online services charging per minute or per use, or simply use our solution in a brick-and-mortar shop such as a cafeteria, which charges per product (one-time transaction). Additionally, the mobile app facilitates PMA to other crypto conversion and vice-versa, as well as in-app PMA purchase via credit/debit card funding.

What is the PullPayment Protocol?

At the core of PumaPay, the PullPayment Protocol is the technological innovation that seamlessly integrates card-like flexibility with blockchain technology. By reversing the transaction mechanism, PumaPay enables standard billing practices such as pay-per-use, recurring payments and on-demand transactions on the blockchain, allowing merchants to directly pull cryptocurrency funds from the client’s wallet according to pre-agreed terms.

What is the PumaPay Token?

The PumaPay Token (PMA) is the means of value transfer accepted within the PumaPay ecosystem.

What was the value of the PumaPay Token during pre-sale?

During the pre-sale, the token value was at 1 ETH = 50,000 PMA.

What's the price now?

It is premature to make any speculations or statements regarding the price of the PumaPay token before it is listed on crypto exchanges.

Is the token listed with any exchanges?

Not yet. Any updates regarding exchange listing and token price will be published on the website and on Telegram and our social media channels.

Do you run any bounty program?

Yes, terms and conditions of our bounty program can be found at Any additional queries can be directed to

Where do the funds come from?

All proceeds come from private funding.

How much was raised and how many tokens were generated?

Total amount raised: $117,019,041

Total supply: 78,043,956,829

What is the PumaPay Token Contract address?

What happens if I send tokens to the Token Contract address?

Before proceeding with the confirmation of any transaction, double-check the receiver’s address to make sure you entered it correctly. Sending tokens to the token contract address will result in your digital funds being stuck on the contract without any possibility of regaining access to them.

Is the PumaPay Token available in any ERC20 wallets?

Yes, PMA tokens are available in most ERC20 wallets.

Where can I get the PumaPay app?

The PumaPay Cryptocurrency Wallet app is available for both iOS and Android devices and may be found on Google Play and App Store.

Do you have a web version of the wallet?

A Chrome-based version of the PumaPay Cryptocurrency Wallet will be released during Q3 2018.

What are the functions of the PumaPay wallet?

The current version of the wallet enables a basic push action on the blockchain, allowing users to conveniently send or receive ETH and PMA, as well as all other ERC20 tokens.

Which currencies does the PumaPay wallet support?

Users can receive and send payments in PMA, ETH and any other ERC20 tokens. The app also shows the fiat-equivalent value of the token balance in USD and JPY.

Where can I buy PumaPay tokens?

Once the token is listed on exchanges, users can acquire PMAs from there. More information will be available soon.

Is the wallet app secure?

The PumaPay native wallet app has all the security features of an ERC20 wallet.

Does the app store my private key?

No, the wallet app does not store any private keys. It is the users’ responsibility to keep their private keys safe in an offline environment.

Is PumaPay already in use with any merchant platform?

Yes, PumaPay has already been implemented with our Launch Partner ImLive, who accepts PMA as a means of payment.

How can I add more ERC20 tokens to my PumaPay Wallet?

First, you need to access settings and select Tokens.

Then, you can either add tokens from the predefined wallet list by ticking the box showing on the side of your desired token symbol (see below).

The balance of your selected token will immediately feature in the main menu of your wallet.

If your desired token is not featured in the list, you can add it manually by pressing ‘Add Token Manually’ at the bottom of your screen.

Next, visit or, choose your token from the list and scan the QR code with your wallet app. This action will automatically pull the token contract address, which will show in the specific section in the app.

Then, enter the token information: name, symbol and decimals and click ‘Submit’ to complete the action.

Now click ‘Done’ and the token will show in your wallet.

If I want to remove tokens, how do I do it?

To remove tokens from your wallet, select the token you wish to remove from the list and click ‘Remove’ as shown below.

How can I see past transactions?

The user can see transaction history directly from the blockchain, but for convenience, we have added this feature within the mobile wallet.

Can we convert to other types of tokens?

Our Version 2 of the app allows users the means of converting from one token to another by utilizing ShapeShift.